To prove out the savings and CX improvements, we run A/B tests to compare performance metrics for call handle times, voice self-service rates, reduced caller input errors, increased IVR usage/engagement, goal completion, and other metrics.
This demonstrates the economic benefits to your organization using your callers and your voice application. As our
Success Stories show, our customers generally realize direct cost savings in their Contact Centers that far exceed the subscription costs for the technology.
In addition, you also receive a highly detailed analysis of your voice application's current level of optimization and effectiveness via our advanced
analytics software.