Customer Success Stories

Lower costs, improve customer service, and optimize voice self-service with Gyst.

Empowering CX Innovation

Reduce Your Operating Costs

How You Save

  • Deflect calls away from agents costing 10x - 20x as much - and free them up for more complicated calls.
  • Reduce zero-outs, callbacks, and even churn that costs you money and frustrates your customers.
  • Fix the pain points your customers struggle with daily. Check out our analytics movie for more on this.

How It Works

Gyst has been production proven to increase containment rates and reduce average handle times in voice self-service channels. It's form of behavioral "tuning in" keeps the customer comfortable and engaged. It also reduces friction for the caller and develops good habits instead of reinforcing the same old bad ones.

increase voice
self-service use

reduce call
handle times

increase goal completion

Provide Better Service To Your Customers

How You Save

  • Reduce caller input errors and the annoying reprompts that go with them. Your customers will thank you, and vent less to your expensive agents.
  • Speed up the self-service process for customers that know your application and can anticipate the prompts ahead of time.
  • Slow down the experience for customers that are less familiar, are in a noisy environment, have poor a poor mobile signal or just need a little more time.
  • Boost your effective call handling capacity at peak periods and save costs with the voice channels you already own.

How It Works

With Gyst added to your voice applications, there are fewer friction and pain points in your voice channels. The product syncs your IVR and voice assistants to automatically match the skills exhibited by each user every time they respond. When your voice services are able to adjust in real time to suit the skills and abilities of your callers, real improvements in customer service begin to show up immediately. You can hear more on how this works with our short explainer movie here.

reduce caller input error rates

reduce caller friction & frustration 

encourage repeat use of self-service

Gain Customer Insight With High Resolution Analytics

How You Save

  • Monitor the impact of functional changes to your voice applications in real time - fewer slow and expensive data analysts required.
  • Guide your digital transformation roadmap armed with additional data on your voice channels.
  • Prepare for and adjust to changes in daily, weekly, monthly and seasonal call volumes and patterns.
  • Eliminate the need for frequent and costly one-off usability studies. Gain peace of mind knowing your voice channels are working for your customers day in and day out.

How It Works

‍Gyst's analytics show you exactly how your customers perform at every single conversation turn (node) in your voice application. It also tracks individual caller frustration levels as they progress through each node, and gets them help before they zero out or hang up. Use Gyst to guide you as you change your call flows to accommodate new services, seasonal changes and so forth. It will do the work of your traditional number-crunching analysts and usability studies for you, continually finding opportunities for cost savings and efficiency

Take A Test Drive

We've made it easy for you to give Gyst a test drive with your own callers and your own voice applications.

Via our Proof of Concept (PoC) plan, we first request a cloned version of your voice application from you. Then, we enhance this cloned version of the application with Gyst by inserting calls to our web API. Next, we run both versions of the voice application side-by-side in limited production - starting with only a trickle of phone calls to the Gyst enhanced version of the voice application.

As the call volume to the Gyst enhanced version is slowly increased over time, we use A/B tests to compare performance metrics for call handle times, voice self-service rates, reduced caller input errors, increased IVR usage/engagement, goal completion, and other metrics. This will unequivocally prove out the technology benefits for your organization and your callers as they engage with your voice application. As an added bonus, we'll perform a highly detailed analysis of your current voice application efficiency and performance using our Gyst Analytics software. You can see the level of detail you'll receive in this report here.

The PoC usually takes about 2 weeks to accumulate enough phone calls for A/B testing, though we can adjust this time period to suit your daily call volume and sampling rate preferences. Additionally, it can usually be administered and paid for via your existing contracts and volume agreements with your voice and/or cloud provider.

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