At Gyst Technologies, we develop advanced personalization software for voice based self-service systems. These systems can be traditional call center IVRs, voice-enabled virtual assistants, or any device that uses voice as a means of user communication. We have reduced enterprise costs and improved the customer experience on hundreds of millions of user interactions to date.
The Gyst Team has created a new technology that delivers advanced improvements in the Customer Experience (CX) for voice applications. We realized several years ago that measuring caller skills and performance at navigating through a given voice application could be used to enhance and personalize the experience in real time. As a result of this early work, we built and tested several software models that proved this theory in production. We also received a patent on the process and have since filed several additional patents covering improvements to date. With Gyst, we have taken the lessons learned from the original technology we developed, and created a new cloud-based version of the service that will deliver the best CX in the industry.
Gyst also received an award under Enterprise Ireland's High Potential Start Up program to bring the technology to EMEA using Ireland as a base of operations. To that end, Gyst Technologies was formed as a new Limited Company, registered in Dublin, while our U.S. office remains in Houston, Texas. Our dedicated team include some of the best in the business.
NICHOLAS KOUMARIANOS
Chairman
Nick has many years experience in
Technology, mainly in the communications sector.
Initially, Nick was Managing
Director and shareholder in Sound Systems Plc, a company which he then sold to
Cable & Wireless Plc and he became C&W MD for Ireland and
Portugal. During his 12 years with
C&W, he went on to serve as a Director of C&W Europe and sat on the
Board of each of the C&W European subsidiaries as well as undertaking
assignments in Hong Kong, Australia etc., Following this, he was promoted to MD
of C&W Caribbean and Atlantic Islands division headquartered on Grand
Cayman.
DANIEL O'SULLIVAN
CEO
Dan has been an entrepreneur and CEO for over 20 years. Prior to that he worked at Bell Labs in New Jersey. Dan has several patents for his innovations in speech technology and software. He started and successfully sold two technology startups and is now working on his third. He has an Electrical Engineering undergraduate degree from the Dublin Institute of Technology, a Masters in Computer Science from NYU and was awarded two fellowships to teach Computer Science at NYU. Dan is also the Programming Chair and a Director at the MIT Enterprise Forum of New York City.
KENNETH FOGARTY
VP Business Development
Ken is an entrepreneur with a strong background in business development and technology innovation. He recently received a patent for his innovations in the area of micro payment solutions and is a key contributor and mentor for the software development community in the European Union. Ken is a Member of the Institution of Electrical Technology of London, the Inner Bar of Republic of Ireland, the Bar of England and Wales, and the Bar of Northern Ireland.
BRIAN DURRAN
Company Secretary
Brian was Group Company Secretary of Kerry Group plc from its formation in 1986 until his retirement in February 2018. Kerry is the global leader in Taste sand Nutrition solutions and has an enterprise value of almost $20bn. He is a Fellow of the Institute of Chartered Secretaries & Administrators. He is Chairman of South West Ireland Golf CLG,Shannon Ferry Group Ltd ,Tralee Waterworld plc and a number of other private companies.
BRUCE BALENTINE
Speech Scientist
Bruce is a design consultant and published author specializing in speech, audio, and multimodal user interfaces. He has designed user interfaces for telecommunications, desktop multimedia, entertainment, language training, medical, and home automation products. He received his undergraduate degree in 1971 and his Master’s in 1975 from the University of North Texas with work in electronic music and intermedia. Bruce is the author of the industry best-seller; “How to Build a Speech Recognition Application,” the definitive style guide for IVR design.
MARIA ARETOULAKI, PHD
Speech Scientist
Maria has 25 years of experience in Natural Language Processing / NLP (Voice Recognition, Machine Translation, Text Summarization). She is an expert in both spoken and text-based language technologies and very knowledgeable in Artificial Intelligence / A.I. (Machine Learning, Neural Networks), particularly for speech recognition and intelligent personal assistants. Maria has worked for organisations across numerous verticals worldwide, including multinational Tech companies and Telecoms, US Insurance and security companies, UK Utilities and Banks, the UK National Health Service (NHS) and the European Commission (EU).
In addition to the partnerships we have formed in the U.S. and Ireland, we have an extensive network of highly skilled Software Developers, Speech Technologists and Consultants we work with. Together, this allows Gyst Technologies to deliver significant cost savings, superior customer experiences, and advanced analytics for our clients.
Gyst is integrated with Amazon's Connect and Lex products. Our SaaS and AMI subscriptions are available in the AWS Marketplace. Gyst is also a member of the AWS Startup Program.
Gyst is integrated with Dialogflow and the Contact Center AI (CCAI) products from Google. Additionally, Gyst is a member of the Google Startup Program for innovative technology companies.
Gyst Technologies is a Premium Partner in the Genesys AppFoundry ecosystem. The Gyst CX product is available via Genesys for it's Multicloud CX and Cloud CX platforms.
Gyst is available via Microsoft Azure via our simple to use rest API. Much of our software development work leverages the power and ubiquity of Microsoft's diverse ecosystem. In addition, Gyst is a current member of the Microsoft Startup Accelerator for innovative technology companies.
Dovetail is an established, highly capable partner, designing and delivering custom solutions for diverse business challenges. We partnered with this fine Dublin company to deliver Gyst to the EMEA markets.
