In today's highly competitive markets, are you delivering a world class voice experience?

We are building innovative technologies to help you get there.
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Some of our happy clients

Saved 26 seconds and increased voice self-service
Director Customer Service, Public Transit
Delivers as promised - better CX and 11 seconds saved
SVP Customer Service, Major U.S. Bank
A no-brainer - provided an ROI of 5 months for the bank
‍SVP Of Operations, Major International Bank.
Increased engagement in the IVR by 36 percent
Director Customer Service, Major Health Insurer
Reduced costs and improved customer service
VP Customer Experience, Major Telco
First try error messages were reduced by 18.5%
‍Director Customer Service, Major Insurer
Engagement in the IVR increased by 27%
‍SVP Of Operations, Major International Bank.
Improved CX and increased call automation
‍Director Customer Service, Major Telco

FOR CONTACT CENTERS

Get more out of the voice platforms you already own

Our technology improves success rates for callers engaging with Conversational (Voice AI) and Traditional IVR systems.

It allows Contact Centers to increase call automation and to deliver significantly better caller experiences. Some of our clients have increased caller engagement in their existing IVR by over 30 percent, while reducing caller input error rates by 20 percent or more.
Gyst also improves success rates (goal completion) for callers and it provides a rich set of analytics on customer behavior in the voice channel - an area that is often overlooked when compared to web and mobile technologies.

Our Intelligent Opt-Out feature uses software algorithms and machine learning to help get struggling customers to an Agent before they waste time and become overly frustrated trying to self-serve in the IVR.

And since the cost difference between IVR and Agent handled calls can be $2 - $6 or more, the economics of allowing more of your customers to self-serve in the IVR can be quite compelling.
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83% of executives feel unimproved CX presents them with considerable revenue and market share risks (Forbes)
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ADVANCED VOICE PERSONALIZATION

A web API that makes your voicebot and IVR services more effective

With Gyst, you can quickly add individually personalized audio playback control (WPM spoken) for each caller. You can also add advanced caller behavior analytics and machine learning benefits to your existing contact center voice applications.

  • Increase call automation and voice self-service
  • Deliver more effective and individually personalized customer experiences
  • Anonymously analyze customer behaviors and trends in your voicebots and IVR
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77% of brands believe CX is a key competitive differentiator (IDC)
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EASY INTEGRATION

Works with Amazon Connect, Genesys Cloud, and any platform whether cloud, premise, or hybrid

Implementing Gyst for your voice applications is a breeze. Just export your existing call flows and send it to us under NDA. We'll send you back the Gyst enhanced version for A/B testing. Gather all the caller behavior data you want (great for baselining and assessing your current call scripts) and watch as your call automation and CX numbers improve.
  • Simple Web API via http get/post
  • Platform Agnostic & Future Proof
  • Highly Secure and Scalable
  • Measurable, Meaningful Results


86% of consumers would leave a brand after as few as two poor experiences (Emplifi)
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ADVANCED VOICE ANALYTICS

Learn why callers struggle in your voice channels

Voice self-service should be easy and it should work for your customers. Let Gyst be your guide and cost-cutting tool on this journey so you can optimize your technology spend while avoiding expensive mistakes. Our advanced analytics software leverages Amazon QuickSight and S3 storage to provide you with unparalleled insight and access to caller behavior in your call flows.

  • Quickly find friction and pain points your callers encounter on a regular basis
  • Learn where callers excel, and where they struggle
  • Reduce frustration by proactively getting your customers to an Agent with Intelligent Opt-Out
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US businesses lose $35.3B annually in customer churn caused by avoidable CX issues (CallMiner)
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So, how much is ineffective voice self-service costing you?

Many contact centers struggle to create IVR and Intelligent Voice Assistant experiences that resonate with their audience. When your voice self-service channels are ineffective...
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  • Customers zero-out or leave after just a few seconds
  • Voice self-service rates are low and handle times grow
  • Customers hang up and call back - or call your competition
  • Frustrated customers vent to your expensive agents
  • Agents are tied up with mundane and repetitive calls
  • Callers remember poor experiences the next time they call

Voice self-service should be easy and it should work for your customers. Add Gyst to the voice technologies you already own and let us help you get there.
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World Class Voice Experiences
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