Real-Time IVR & Voice Optimization for Contact Centers

Gyst is a web API that tunes every call in real time - across Amazon Connect and other leading contact center platforms. It optimizes both IVR and LLM/agentic-AI voice experiences without storing personal data or rewriting your stack.
See how it works

Some of our happy clients

Saved 26 seconds and increased voice self-service
Director Customer Service, Public Transit
Delivers as promised - better CX and 11 seconds saved
SVP Customer Service, Major U.S. Bank
A no-brainer - provided an ROI of 5 months for the bank
‍SVP Of Operations, Major International Bank.
Increased engagement in the IVR by 36 percent
Director Customer Service, Major Health Insurer
Reduced costs and improved customer service
VP Customer Experience, Major Telco
First try error messages were reduced by 18.5%
‍Director Customer Service, Major Insurer
Engagement in the IVR increased by 27%
‍SVP Of Operations, Major International Bank.
Improved CX and increased call automation
‍Director Customer Service, Major Telco

FOR CONTACT CENTERS

Unlock Cost Savings with the IVR and Voicebots You Already Have

Our technology sits one layer above your existing IVR stack - Amazon Connect, Genesys, Five9, Talkdesk, and other leading platforms—so you can make what you already own work harder. Gyst tunes pacing, timeouts, and prompts for each caller in real time, lifting self-service and reducing repeat errors. Customers have increased engagement in their existing IVR by over 30% while cutting input error rates by 20% or more—without rewriting their platforms.
Gyst also improves completion rates in IVR and voicebot flows and provides high-resolution analytics on caller behavior in the voice channel—an area often overlooked compared to web and mobile.

Teams use these insights to simplify prompts, adjust pacing, and route struggling callers to an agent before frustration sets in. Because IVR calls cost far less than agent-handled calls, every percentage point of additional self-service translates into meaningful savings and higher customer satisfaction.
Learn More


83% of executives feel unimproved CX presents them with considerable revenue and market share risks (Forbes)
‍

ADVANCED VOICE PERSONALIZATION

A web API that tunes every caller’s IVR and voicebot experience

With Gyst, you add a smart tuning layer on top of your existing IVR and LLM/agentic-AI voicebots. Gyst adjusts playback speed, timeouts, and prompts for each caller in real time, and sends high-resolution behavioral analytics back into your contact-center stack—without storing personal profiles.
‍
  • Lift self-service and automation in IVR and voicebots
  • Give each caller a clearer, faster path to completion
  • See anonymous behavioral trends across flows, channels, and platforms
Learn More


77% of brands believe CX is a key competitive differentiator (IDC)
‍

EASY INTEGRATION

Works with Amazon Connect, Genesys, Five9, Talkdesk, and more

Implementing Gyst for your voice applications is straightforward. We connect to your existing IVR and voicebot flows—on Amazon Connect, Genesys, Five9, Talkdesk, or other platforms—via a simple web API. No platform rewrite or retraining required.
‍
Gyst then returns tuned prompts and anonymous behavioral analytics so you can baseline current performance and A/B test improvements. You’ll see self-service, handle time, and CX metrics move with minimal effort.
  • Secure HTTPS API integration (no SDK required)
  • Platform Agnostic & Future Proof
  • Privacy-aware: behavior-only analytics, no stored caller profiles
  • Measurable, meaningful results on containment, handle time, and CSAT


86% of consumers would leave a brand after as few as two poor experiences (Emplifi)
‍

ADVANCED VOICE ANALYTICS

See exactly where IVR and Voicebot journeys break down

Voice self-service should be easy and effective for your customers. Gyst shows you where callers get stuck so you can fix the right things first. Our advanced analytics surface friction at each step of the IVR or voicebot journey and plug into your existing cloud data stack (including Amazon QuickSight and S3) to give you a clear picture of caller behavior.

Quickly spot high-friction nodes, see where callers excel, and use Intelligent Opt-Out to proactively route struggling customers to an agent before frustration turns into abandonment.

  • Pinpoint friction and pain points in your IVR and voicebot flows
  • See where callers succeed, struggle, and drop out
  • Reduce frustration by using Intelligent Opt-Out to route struggling customers to agents
Learn More


US businesses lose $35.3B annually in customer churn caused by avoidable CX issues (CallMiner)
‍

SO, HOW MUCH IS INEFFECTIVE VOICE SELF-SERVICE COSTING YOU?

Stop Losing Customers to Poor Voice Experiences

Many contact centers struggle to create IVR and intelligent voice assistant experiences that callers actually want to use. When your voice self-service channels are slow, confusing, or hard to use, the consequences show up quickly in your metrics and your customer loyalty.
‍
  • Customers zero-out or abandon after just a few seconds
  • Voice self-service rates stay low while handle times grow
  • Customers hang up and call back - or worse, call your competition
  • Frustrated customers vent to your most expensive agents
  • Agents are tied up with mundane, repetitive calls
  • Callers remember poor experiences the next time they need help

Voice self-service should be fast and intuitive. Gyst adds real-time tuning and analytics to the IVR and voice technologies you already own, so you can lift containment, reduce handle time, and cut service costs without a major rebuild.
Book a Strategy Call
Make Every Call a Better Experience
Subscribe to our newsletter
Get practical insights on IVR, agentic AI, and contact center CX—plus Gyst product updates.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Copyright 2026 Gyst Technologies. 
Gyst is Patent Pending.
Terms of Service        Privacy        Environmental Policy