Personalized Voice Experiences That Drive Results

Automatically optimize your IVR and voicebot for every caller — no personal data required, no platform changes needed. Deliver faster resolutions and measurable ROI.
See how it works

Some of our happy clients

Saved 26 seconds and increased voice self-service
Director Customer Service, Public Transit
Delivers as promised - better CX and 11 seconds saved
SVP Customer Service, Major U.S. Bank
A no-brainer - provided an ROI of 5 months for the bank
‍SVP Of Operations, Major International Bank.
Increased engagement in the IVR by 36 percent
Director Customer Service, Major Health Insurer
Reduced costs and improved customer service
VP Customer Experience, Major Telco
First try error messages were reduced by 18.5%
‍Director Customer Service, Major Insurer
Engagement in the IVR increased by 27%
‍SVP Of Operations, Major International Bank.
Improved CX and increased call automation
‍Director Customer Service, Major Telco

FOR CONTACT CENTERS

Unlock Cost Savings with the IVR You Already Have

Our technology enhances both Conversational (Voice AI) and Traditional IVR systems, enabling contact centers to increase call automation and deliver significantly better caller experiences. Some of our clients have boosted caller engagement in their existing IVR by over 30% while reducing input error rates by 20% or more.
Gyst also improves success rates (goal completion) for callers and provides a rich set of analytics on customer behavior in the voice channel—an area often overlooked compared to web and mobile technologies. Our Intelligent Opt-Out feature uses machine learning to seamlessly transfer struggling customers to an agent, reducing frustration and wasted time.

With the cost difference between IVR and agent-handled calls ranging from $2 to $6 or more, enabling more customers to self-serve in the IVR can deliver compelling cost savings while improving customer satisfaction.
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83% of executives feel unimproved CX presents them with considerable revenue and market share risks (Forbes)
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ADVANCED VOICE PERSONALIZATION

A web API that makes your voicebot and IVR services more effective

With Gyst, you can quickly add individually personalized audio playback control (words per minute spoken) for each caller. You can also integrate advanced caller behavior analytics and machine learning benefits into your existing contact center voice applications.

  • Increase call automation and voice self-service
  • Deliver more effective and individually personalized customer experiences
  • Anonymously analyze customer behaviors and trends in your voicebots and IVR
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77% of brands believe CX is a key competitive differentiator (IDC)
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EASY INTEGRATION

Works with Amazon Connect, Genesys Cloud, and Any Platform

Implementing Gyst for your voice applications is simple. Export your existing call flows and send them to us under NDA. We’ll enhance them with Gyst’s technology and send them back for A/B testing.
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Gather valuable caller behavior data to baseline and assess your current call scripts. Watch as your call automation and customer experience metrics improve with minimal effort.
  • Simple Web API via HTTP GET/POST
  • Platform Agnostic & Future Proof
  • Highly Secure and Scalable
  • Measurable, Meaningful Results


86% of consumers would leave a brand after as few as two poor experiences (Emplifi)
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ADVANCED VOICE ANALYTICS

Learn why callers struggle in your voice channels

Voice self-service should be easy and effective for your customers. Gyst helps you optimize your technology spend while avoiding costly mistakes. Our advanced analytics software, powered by Amazon QuickSight and S3 storage, provides unparalleled insights into caller behavior within your call flows..

Quickly identify friction points and pain areas your callers encounter. Understand where they excel and where they struggle. Reduce frustration by proactively transferring struggling customers to an agent with Intelligent Opt-Out.

  • Quickly find friction and pain points in your call flows
  • Learn where callers excel and where they struggle
  • Reduce frustration with Intelligent Opt-Out to connect customers to agents
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US businesses lose $35.3B annually in customer churn caused by avoidable CX issues (CallMiner)
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SO, HOW MUCH IS INEFFECTIVE VOICE SELF-SERVICE COSTING YOU?

Stop Losing Customers to Poor Voice Experiences

Many contact centers struggle to create IVR and Intelligent Voice Assistant experiences that truly resonate with their audience. When your voice self-service channels are ineffective, the consequences can be costly.
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  • Customers zero-out or leave after just a few seconds
  • Voice self-service rates are low and handle times grow
  • Customers hang up and call back - or worse, call your competition
  • Frustrated customers vent to your expensive agents
  • Agents are tied up with mundane and repetitive calls
  • Callers remember poor experiences the next time they call

Voice self-service should be easy and effective for your customers. Add Gyst to the voice technologies you already own, and let us help you transform your customer experience while reducing costs.
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World Class Voice Experiences
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